Privacy Policy

1. Who we are

Gigeazy operates an online marketplace that connects event planners with vetted musicians and venue hosts, primarily across Nigeria. In this policy, “we”, “us” and “Gigeazy” refer to the operator of this platform, and “you” refers to anyone who visits the site or holds an account.

2. Information we collect

• Account information. Your name, email address, password (stored only as a salted hash), role (musician, planner, host or admin), and any phone number you add.
• Profile content. Stage name, biography, genres, rates, service areas, availability, photographs, audio and video you upload, and venue details such as address, capacity and amenities.
• Booking and transaction records. Event dates, locations, agreed fees, counter offers, booking status, invoices, payout references and reviews.
• Messages. Conversations you exchange with other users through the in-app chat, including attachments.
• Support enquiries. The name, email, subject and message you submit through our contact form or by email.
• Technical data. IP address, browser and device type, pages viewed, and cookies or similar identifiers needed to keep you signed in and to measure how the platform is used.

We do not store full card numbers. Card and bank details are collected and processed directly by our payment provider under their own security standards.

3. How we use your information

• To create and administer your account and authenticate you when you sign in.
• To display musician, planner and venue profiles to other users so that bookings can be discovered and agreed.
• To process booking requests, counter offers, payments, refunds and payouts, and to issue receipts.
• To send transactional email and in-app notifications about bookings, messages, payments and account activity.
• To respond to support requests, investigate disputes, and enforce our Terms of Service.
• To detect fraud and abuse, maintain security, and meet legal, tax and accounting obligations.
• To understand aggregate usage so we can improve the product. We use aggregated or de-identified data for this wherever possible.

4. Information other users can see

Anything you publish on a public profile — stage name, biography, genres, sample media, rates and reviews — is visible to visitors and other members. Once a booking request is made, the parties to that booking can see the details needed to perform it, such as names, contact information, the event address and the agreed fee. Please do not put sensitive personal information into free-text fields or uploaded media.

5. When we share data

We do not sell your personal information. We share it only in these circumstances:

• With other users, as described in section 4, to make a booking possible.
• With service providers who work on our behalf — payment processing, email delivery, media hosting and cloud infrastructure — and only to the extent needed to provide that service.
• For legal reasons, where we are required to respond to a valid legal request, or where disclosure is necessary to protect the rights, property or safety of our users or the public.
• In a business transfer, if Gigeazy is involved in a merger, acquisition or sale of assets, in which case we will give notice before your information becomes subject to a different policy.

6. Retention

We keep account and profile data for as long as your account is active. Booking, payment and invoice records are retained for as long as needed to meet Nigerian tax, accounting and dispute-resolution requirements, typically six years from the date of the transaction, even if you close your account. Messages tied to a booking are kept for the same period so that disputes can be resolved fairly. Data we no longer need is deleted or irreversibly anonymised.

7. Your rights and choices

• Access and correction. You can view and edit most of your information from your profile settings at any time.
• Deletion. You can ask us to delete your account. We will do so except where we must keep records for the legal reasons in section 6.
• Portability. You can request a copy of the information you have provided to us in a machine-readable format.
• Marketing. You can opt out of promotional email at any time using the unsubscribe link. Transactional messages about your bookings and account cannot be switched off while your account is open.
• Push notifications. You can revoke browser notification permission at any time from your browser settings.

To exercise any of these rights, contact us using the details below. We respond within 30 days. If you are in Nigeria, you may also complain to the Nigeria Data Protection Commission.

8. Security

We use HTTPS for all traffic, store passwords only as salted hashes, restrict internal access to production data to staff who need it, and rely on a licensed payment partner for card handling. No online service can promise perfect security, so please use a strong, unique password and tell us immediately if you believe your account has been accessed without your permission.

9. Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to protect forms against cross-site request forgery. We also use a small number of analytics identifiers to understand which features are used. You can block cookies in your browser, but parts of the platform — including sign-in — will stop working.

10. Children and international transfers

Gigeazy is not intended for anyone under 18, and we do not knowingly collect data from children. If we learn that we have, we will delete it. Some of our service providers operate outside Nigeria; where information is transferred abroad we require contractual protections at least equivalent to those described here.

11. Changes to this policy

We may update this policy as the platform evolves. When we make a material change we will update the date at the top of this page and, where the change significantly affects you, notify you by email or in the app before it takes effect.